You must read and accept these Terms before using the PayDay Application or any Products and Services provided by PayDay (Pty) Ltd (referred to as ‘us’, ‘our’ or ‘we’, or ‘PayDay’). By using our Products and Services (whether electronically or physically) and by accepting the Fees Schedule, you agree to be bound by the Terms set out herein for the duration of the Agreement.

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These Terms contain the legal provisions applicable to the Products and Services provided by us and govern our relationship, and your responsibilities and interactions with us.

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The Terms must be read together with the rest of your Agreement. Your Agreement consists of these Terms, the Fees Schedule, and any other document attached to the Agreement from time to time. A copy of the latest Terms is available on the PayDay Application.

You accept these Terms and the Fees Schedule by registering and using any Product or Service. By registering and using the PayDay Application, you confirm that you have read, understood, and agree to be bound by these Terms for the duration of the Agreement. We may retain electronic records of your acceptance, including the date and time, device identifiers, and version of the Terms accepted.

1. INTERPRETATION
 

1.1. You appoint us with effect from the Effective Date to provide you with the Products and Services you selected and for which you have been approved, subject to the terms of the Agreement.

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1.2. If there is a conflict relating to any amount in the Agreement described in numbers and words, the words will prevail. All Fees in the Agreement include value-added tax unless expressly stated otherwise. Where any number of days is prescribed, those days are calculated by excluding the first Business Day and including the last Business Day.

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1.3. No provision in the Agreement will be interpreted or construed to exclude, waive, or deprive you of your rights in terms of Law, other than as permitted by Law.

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1.4. Any terms printed in bold place a strict obligation on you and must be carefully read and understood by you. Words that are defined will bear the defined meaning, and any other grammatical form of that word will have a corresponding meaning.

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1.5. Words in lowercase bear their plain English meaning. If one or more of the terms of the Agreement is invalid, it will not mean that the rest of the Agreement is invalid. The rest of the Agreement will still legally apply to you and to us.

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1.6. The rule of construction that a contract will be interpreted against the Party responsible for the drafting or preparing of the contract will not apply. Any reference to a Party will, if such Party is liquidated or sequestrated, also be applicable and binding upon that Party’s liquidator or trustee, as the case may be.

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1.7. The words “include”, “including”, and “in particular” are interpreted as examples or emphasis only and are not limiting.

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1.8. The words “other” and “otherwise” are not limited to the nature or kind of any prior words where a wider construction is possible.

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1.9. If any of these Terms are inconsistent with the Product and Service Terms and the Fees Schedule, or any other document attached to the Agreement, the Agreement will be read in the following order of precedence: (a) any document attached to the Terms; (b) the Fees Schedule; (c) the Product and Service Terms in Section B; and (d) the General Terms in Section A.

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2. DEFINITIONS

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2.1. Authorised Representatives means individuals who have been legally granted authority to act on behalf of a Party.

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2.2. Business Day means any day excluding Saturdays, Sundays, and gazetted public holidays in South Africa.

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2.3. Confidential Information means all Data, Intellectual Property, Personal Information, fees, materials, and other proprietary information disclosed between the Parties during the course of the relationship.

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2.4. Data means any personal or non-personal information, records, or facts governed by applicable legislation or standards.

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2.5. Data Compromise means unauthorised access to, loss, corruption, or disclosure of Data.

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2.6. Data Subject means the individual to whom the Personal Information relates.

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2.7. Destructive Element means any malicious code or function intended to compromise, damage, or disrupt systems or data.

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2.8. Effective Date means the date you accept the Terms on the PayDay Application or the date you begin using the Products and Services, whichever occurs first.

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2.9. Employer means the organisation that employs you and facilitates deductions for certain Products (for example EWA).

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2.10. EWA Product means the Earned Wage Access product that allows early access to earned wages based on limits set by your Employer.

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2.11. Fees means the charges payable by you to PayDay, as set out in the Fees Schedule.

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2.12. Fees Schedule means the document that outlines all applicable fees for Products and Services offered by PayDay.

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2.13. Force Majeure means events beyond the control of either Party (for example natural disasters, strikes, pandemics) that prevent the fulfilment of contractual obligations.

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2.14. Help Centre means our customer support team, available during business hours.

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2.15. Intellectual Property means all proprietary rights, content, trademarks, systems, software, and designs belonging to PayDay or its licensors.

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2.16. Law means all laws, regulations, codes, and guidelines applicable in South Africa.

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2.17. Losses means any costs, damages, fines, taxes, claims, penalties, or liabilities incurred.

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2.18. Mandate means the authorisation you provide to PayDay to manage your account and perform specified functions on your behalf, including payroll deductions.

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2.19. Material Change means any major change to these Terms that significantly affects your rights or obligations.

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2.20. PayDay, us, we or our means PayDay (Pty) Ltd, registration number 2024/653418/07.

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2.21. PayDay Application means the PayDay mobile application used to access EWA and related services.

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2.22. PayShap means the real-time payment service operated in South Africa that allows low-value instant payments between participating banks.

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2.23. Our System means the technology, networks, and infrastructure used to deliver our Products and Services.

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2.24. Party means either you or PayDay, collectively referred to as the Parties.

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2.25. Payroll Deduction Authorisation means your written or digital consent to have a portion of your salary deducted for use in PayDay Products.

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2.26. Personal Information means any information related to an identifiable individual, as defined under applicable data protection laws, including POPIA.

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2.27. Product means any offering made available by PayDay including EWA and other services described in the Application Form.

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2.28. Rules means all applicable regulations, banking scheme rules, policies, and industry standards that govern our services.

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2.29. Service means the delivery of support or administration required to provide the Products.

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2.30. Software means PayDay-owned software including the PayDay Application and any related Updates or Upgrades.

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2.31. Third-Party Service Provider means a third-party that helps PayDay deliver specific features or services within the PayDay Application or in connection with the Products and Services.

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2.32. Updates means software corrections or patches.

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2.33. Upgrades means enhancements or new features added to our Software.

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2.34. VAT means value-added tax under South African law.

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2.35. Website means the website notified by us from time to time on the PayDay Application.

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2.36. you or your means the individual using our Products and Services as identified in the Application Form and who is an employee of a participating Employer.

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2.37. Your System means your devices, applications, or networks used to access the PayDay Application or related services.

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3. TERM AND TERMINATION

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3.1. By registering in the PayDay Application and using any Products or Services, you agree to be bound by these Terms for as long as you continue to use the Product or Service, or until you or PayDay chooses to terminate the Agreement.

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3.2. PayDay may suspend or terminate your access if you fail onboarding checks, provide false, incomplete, or misleading information, if we are no longer authorised to offer a Product, or if instructed by a regulator, court, or banking partner.

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3.3. On termination you will no longer be able to use the affected Product or Service. Any funds owed to you will be paid out per our standard process, less applicable fees. You remain responsible for amounts owed to PayDay up to the termination date. Accrued rights and responsibilities continue to apply.

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3.4. If a Third-Party Service Provider terminates our authority to provide a Product or Service, your use of the affected Product or Service and associated Terms will automatically terminate without penalty. We will provide written notice (including email).

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4. SUMMARY TERMINATION

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4.1. We may immediately terminate the Agreement or part thereof on written notice if, among other things, your Employer instructs us to do so, or if PayDay elects to do so, at its discretion.

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5. CHANGES TO THE TERMS

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5.1. The latest version of the Terms will be available on the PayDay Application and will replace previous agreements you have entered into with us for the Products and Services.

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5.2. You must access the PayDay Application to view these Terms and any amendments.

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5.3. We may change the Agreement. We will communicate changes and their effective date, and may implement changes immediately if necessary for integrity, security, or compliance with the Rules.

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5.4. We will advise you of any Material Changes by email or portal notification. It is your responsibility to keep your contact details up to date.

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5.5. If you do not agree with a Material Change that is not required by the Rules, by Third-Party Service Provider agreements, or for security purposes, you must notify us within thirty days by contacting the Help Centre. Your continued use after the notice period constitutes acceptance.

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6. GENERAL PROVISION

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6.1. We provide the Products and Services on an “as is” basis and for commercial use only. We do not warrant that your use will be secure, timely, uninterrupted, or error-free, or that all errors can be corrected completely.

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7. INDEMNITIES AND LIMITATION

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7.1. You indemnify us and our Third-Party Service Providers against claims and Losses arising from your actions, omissions, or non-compliance; disputes between you and a third party; purported instructions appearing to originate from you; accidents, misuse, Destructive Elements, power failures; corrupted Data not attributable to us; security breaches or Data Compromise associated with Your System; and any Taxes or government fees arising under the Agreement.

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7.2. We are not liable where circumstances are beyond our control, including malfunction of hardware or software used by you or us; your failure to keep full and updated backups; or delays caused by you or your providers.

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7.3. Our maximum aggregate liability to you for all Losses arising from the same cause is limited to the Fees payable by you to us during the sixty days immediately preceding the cause of action, for the relevant Products and Services.

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7.4. You are liable for Losses we incur (including fines and penalties) as a result of your actions, omissions, or non-compliance, and you agree to defend and indemnify us accordingly.

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8. POPIA: PROCESSING YOUR DATA AND CONFIDENTIALITY

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8.1. Please refer to our Privacy Policy on our Website, which forms part of this Agreement. PayDay and its Third-Party Service Providers may process and store your Personal Information, including, where lawful and applicable, Special Personal Information as defined in POPIA, for the purposes set out in the Privacy Policy, in order to provide the Products and Services to you, to comply with applicable law, and to pursue legitimate interests, including offering products and services suited to your needs. By registering on the PayDay Application and expressly accepting these Terms and the Privacy Policy, you authorise and instruct your Employer to provide PayDay with your personal information, payroll information, employment information, and any other information reasonably necessary to enable PayDay to provide the Products and Services and to facilitate your use of the PayDay Application. You further confirm that you have provided your Employer with your consent and authority to disclose such information to PayDay for these purposes. Where required by applicable law, you expressly consent to such processing and disclosure. You acknowledge and agree that certain processing of your Personal Information may be undertaken where necessary for the conclusion or performance of this Agreement, for compliance with legal obligations, or for the legitimate interests of PayDay or a third party, as contemplated in applicable law. You further consent to lawful disclosure of your Personal Information to regulators, industry bodies, or Third-Party Service Providers where necessary for such purposes.As a Data Subject, you may exercise your rights in terms of POPIA, subject to any lawful limitations, through the Help Centre.

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8.2 Any personal information, payroll information, employment information and other information disclosed to PayDay in terms of clause 8.1 shall be treated as confidential and shall only be used, processed or disclosed to the extent necessary for the purposes of providing the Products and Services, facilitating your use of the PayDay Application, complying with applicable law, or as otherwise permitted in terms of this Agreement, the Privacy Policy, or applicable data protection laws. PayDay shall take appropriate, reasonable technical and organisational measures to protect such information against loss, unauthorised access, disclosure or misuse.

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9. INTELLECTUAL PROPERTY

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9.1. Our Intellectual Property remains ours or our licensors’. You acquire no rights therein. You may not use our Intellectual Property without prior written consent, nor reference PayDay, our brands, logos, or Third-Party Service Providers in public announcements, testimonials, advertising, or displays without approval. On termination, you must cease all use of our and our Third-Party Service Providers’ trade names, branding, and logos and not remove legal notices. You agree to sign documents reasonably required to perfect our ownership.

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10. FEES

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10.1. You agree to pay the Fees as set out in the Fees Schedule.

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10.2. A Service Fee applies to all EWA transactions, as set out in the Fees Schedule. This Service Fee is separate from any bank or scheme charges and will be disclosed before you confirm a transaction.

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10.3. Where you select PayShap or another rail, a transaction fee applies reflecting the fee charged by participating bank(s) for that rail. The fee may vary by bank, amount band, and scheme pricing and will be presented in-app before confirmation. We pass through these fees and may add a reasonable administration component only where permitted by Law and disclosed in the Fees Schedule.

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10.4. Fees are payable on confirmation of the transaction or as otherwise disclosed in the Fees Schedule. No set-off may be applied unless we agree in writing. Amounts payable under this Agreement become due immediately upon termination.

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10.5. We may review Fees. We will notify you at least thirty days in advance of increases, except changes required by regulators, financial institutions, or Third-Party Service Providers (including PayShap scheme or bank pricing) which may take effect on shorter notice or immediately. Updated Fees will appear in the Fees Schedule and in-app disclosures.

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10.6. If you do not query Fees, within thirty calendar days from the date thereof, the Fees will be deemed correct. This does not affect our right to claim overpayments or other amounts due to us.

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11. CONFIRMATION OF AMOUNTS OWING

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11.1. A letter signed by one of our managers is sufficient evidence of any amount owed to us. Unless you prove otherwise, we may use this letter to obtain provisional sentence, default or summary judgment, or commence other proceedings. We need not prove the appointment of the signatory.

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12. DEFAULT AND SUSPENSION

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12.1. If you are in default (including non-compliance with the Agreement or the Rules, or material misrepresentation), we may require you to remedy within a prescribed period, hold you liable for Losses, suspend Products and Services, delay payments due to you, terminate on notice, and rely on lawful remedies. Monthly fees (if any) continue during suspension until restoration or termination. If we commit a material breach and do not remedy within thirty Business Days after notice, you may cancel or claim specific performance.

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13. THIRD-PARTY SERVICE PROVIDERS AND REFERRAL PARTNERS

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13.1. We may provide access to Third-Party Service Providers and referral partners in-app. Any products or services they offer are under a separate legal relationship between you and them, and your use is voluntary.

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13.2. Referral partners may make discounts or offers available in-app. These are referrals only and do not constitute advice, recommendation, or endorsement by us. We do not warrant suitability, quality, pricing, or availability and are not liable for Losses arising from your engagement with them. Disputes must be addressed directly with the relevant third party.

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13.3. We may receive a referral consideration. Where required by Law, we will disclose such arrangements. Any such consideration does not increase the price you pay unless expressly disclosed. Our brand and Intellectual Property must not be used by referral partners in a manner suggesting endorsement beyond a referral listing.

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14. FORCE MAJEURE

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14.1. If performance is prevented by a Force Majeure event, we will notify you, and performance is suspended for the duration. If the event continues for more than thirty consecutive days, you may terminate on thirty days’ written notice.

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15. DISPUTE RESOLUTION AND ARBITRATION

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15.1. Disputes (other than urgent or interim relief) must first be addressed in good faith between the Parties’ Authorised Representatives by written notice to their registered addresses for service. If unresolved within seven Business Days, the dispute may be referred to arbitration under AFSA rules. A senior counsel with at least ten years’ standing will be appointed as arbitrator, failing agreement within ten Business Days by nomination of the AFSA chairperson. The arbitration will be held in Johannesburg. Either Party may have the award made an order of court. Evidence and awards are confidential.

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16. NOTICES AND DOMICILIUM

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16.1. Our nominated address for legal documents is PayDay (Pty) Ltd, Inanda Greens Business Park, Ground Floor, 54 Wierda Road West, Wierda Valley, Sandton. Our nominated email address for legal documents is notices@payday.fund. Any notices, demands or other communications that are required to be sent to our Help Centre in terms of this Agreement must be submitted through the Help Centre. Notices are deemed to be received, if hand delivered during business hours on a Business Day, on the date of delivery, if sent by courier, on the Business Day following delivery by courier, and if sent by email, on the date of transmission. A Party may change its domicilium to another physical address in South Africa by written notice, including by email. A notice actually received constitutes adequate notice notwithstanding that it was not sent to the chosen domicilium.

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17. CESSION AND ASSIGNMENT

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17.1. We may cede, assign, or transfer this Agreement or any rights and obligations to a third party. You may not cede, delegate, assign, or dispose of rights or obligations without our prior written approval, in our sole discretion.

18. EARNED WAGE ACCESS (EWA) – RESTRICTED ACCESS

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18.1. The EWA Product allows access to a portion of already earned wages before your standard payday. This is not a loan or credit facility and no interest is charged. The PayDay Application is available only to employees of participating Employers. The PayDay Application is not open to the public at large. PayDay funds and pays EWA amounts directly to eligible employees of its clients. On the next payday, the Employer deducts from your salary the full EWA amount withdrawn together with the applicable Service Fee and any transaction (rail) fee, and remits those amounts to PayDay under your Payroll Deduction Authorisation and the Employer agreement with us. As a result, you will receive your salary less any EWA withdrawals and applicable fees.

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18.2. Your Employer defines the portion of earned wages available for early access. PayDay integrates with the Employer’s payroll system to retrieve earnings data and calculate your available EWA balance. You may withdraw up to your available limit using the PayDay Application.

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18.3. You warrant that you are employed by a participating Employer, have not resigned or been terminated, and that your next salary will cover the payroll deduction of principal. You must notify us immediately of changes to employment status.

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19. TIERED SYSTEM

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19.1. Access to EWA may be structured using a tiered system. Your tier determines the maximum percentage or amount of earned wages available for early access, daily or monthly limits, the number of withdrawals permitted, and eligibility for certain payment rails.

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19.2. Tiers may be configured as Blue, Bronze, Silver, Gold, Platinum, and Diamond. Movement between tiers is based on objective criteria, assessments and responsible use.

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19.3. Your tier is determined using objective criteria which may include Employer configuration, tenure, repayment performance, usage patterns, passing education modules, responsible use indicators, affordability and risk assessments, and compliance with Law and the Rules. We may adjust your tier from time to time. Your current tier and limits will be displayed in-app.

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20. FEES FOR EWA, SERVICE FEE, AND PAYSHAP PAYMENTS

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20.1. A Service Fee applies to each EWA withdrawal, as set out in the Fees Schedule. No interest is charged.

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20.2. Where you choose PayShap as the disbursement method, a PayShap transaction fee applies that is linked to fees charged by participating bank(s). The fee varies by bank, amount band, and scheme pricing and will be shown to you before you confirm each transaction. If you select another rail (for example EFT or card), that rail’s fee will be shown to you before confirmation.

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20.3. All Fees are exclusive of VAT unless stated otherwise in the Fees Schedule. A breakdown of Fees will be displayed in-app on the confirmation screen and set out in the Fees Schedule.

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20.4. Unless otherwise disclosed in-app for a specific Employer, EWA amounts are paid out to you in full, less applicable Fees, and, on the next payday, the Employer deducts from your salary the full requested amount together with the VAT-inclusive Service Fee and any applicable transaction (rail) fee, and remits those amounts to PayDay. Annexure A contains worked examples of this mechanic.

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20.5. An Employer may elect (in its agreement with us) to settle some or all Fees on behalf of employees. Where this applies, it will be displayed in-app before you confirm the transaction, and the relevant Fees will not be deducted from your payout nor recovered from you at payroll; instead, they will be invoiced to and payable by the Employer.

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21. EDUCATION MODULES

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21.1. The PayDay Application may provide access to financial and other education modules and general information. These materials are for education and information purposes only and are not financial, credit, investment, tax, or legal advice, nor personalised recommendations. We do not warrant accuracy, completeness, timeliness, or fitness for purpose and are not liable for Losses arising from reliance on such materials.

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21.2. Completion of certain education modules may unlock in-app benefits (for example enhanced rewards or eligibility to move to a higher tier), as disclosed from time to time. Any such linkage does not alter your obligations under these Terms.

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21.3. Employers and approved partners may propose customised modules. We may make such modules available at our discretion, provided they comply with Law and our policies. Their inclusion does not constitute endorsement.

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22. REFERRAL PARTNERS

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22.1. Referral partner listings within the PayDay Application are provided as a convenience. We do not provide the products or services of referral partners and are not a party to any transaction you conclude with them. Your dealings are solely between you and the referral partner. Redemption may occur by in-app QR codes, online discount codes, or supported point-of-sale integrations, where available.

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22.2. Referral partners may provide discounts or offers for PayDay users. Any offer is subject to the partner’s terms, redemption mechanics, and availability. We do not control or guarantee pricing, quality, delivery, or after-sales service.

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22.3. We may receive a referral consideration from certain partners. Where required by Law, we will disclose such arrangements. Any such consideration does not increase the price you pay unless expressly disclosed. We may suspend or remove referral partners at our discretion to protect users and PayDay.

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22.4. You agree to address complaints or disputes directly with the referral partner. This clause does not limit consumer rights you may have under Law against the referral partner. We may remove an offer or referral partner without notice where required to protect users, Employers, or PayDay.

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23. IN-APP PURCHASES VIA REFERRAL PARTNERS

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23.1 Certain referral partners may allow you to purchase goods or services within the PayDay Application (for example, mobile data or airtime). Where you elect to make such an in-app purchase, the purchase amount will be treated as an Earned Wage Access (EWA) withdrawal solely for purposes of facilitating payroll recovery. PayDay will pay the relevant partner or their acquiring party on your behalf, and on the next payday, your Employer will deduct from your salary the full purchase amount only and remit that amount to PayDay in accordance with clause 18 and the Fees Schedule.

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23.2 PayDay may derive a commercial benefit or consideration from referral partners in respect of such transactions. Your tier, limits, and any usage rules applicable to ordinary EWA withdrawals will apply equally to in-app purchases. Your salary at month-end will therefore be reduced only by the total value of the in-app purchase amount(s) made during the period.

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23.3 In-app purchases are concluded directly between you and the referral partner (or their merchant of record) and are subject to the partner’s terms, redemption mechanics, and availability. PayDay does not control partner pricing, quality, delivery, or after-sales service and accepts no liability for any losses arising from your engagement with them. Any complaint, return, refund, or warranty claim must be addressed directly to the referral partner. Where a valid reversal or refund is processed by the referral partner to PayDay, we will pass the corresponding credit to you by adjusting the next payroll recovery or, where not practicable, by using an alternative method permitted by law.

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23.4 If an in-app purchase fails after authorisation and PayDay has not paid the referral partner, the transaction will be cancelled, and no deduction will occur. Where payment to the partner has been made but the fulfilment fails, PayDay will use reasonable efforts with the referral partner to reverse or refund the transaction. Any refund received will be credited to you in full.

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23.5 We may suspend or remove any in-app purchase feature, partner, or offer at our discretion to protect users, Employers, or PayDay, or where required by Law, a scheme, or a banking partner. Suspension does not affect deductions already authorised for completed purchases.

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23.6 We may process limited metadata relating to in-app purchases and referral redemptions (for example date, time, amount, discount applied, and merchant or spend category) to provide the service, detect fraud or abuse, improve the referral marketplace, and personalise in-app content, in line with our Privacy Policy and POPIA. We do not receive your full bank statements.

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24. PAYROLL DATA CONSENT

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24.1. To enable EWA, you authorise PayDay to access and process payroll data via your Employer, including your current earnings, bank account details for disbursement, payroll deductions or loan obligations (if any), and any other employment or payroll information reasonably necessary to provide the EWA Product and related services to you. By using the PayDay Application and accepting these Terms, you consent to your Employer providing such information to PayDay for these purposes and you authorise your Employer to disclose such information to PayDay. This data is processed in line with POPIA and our Privacy Policy.

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25. NCA POSITION

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25.1. The EWA Product provides access to already earned wages and is intended to fall outside the definition of a credit agreement under the National Credit Act, 2005, as no deferred payment or interest is charged and recovery occurs by payroll deduction on the next payday. We will adjust processes if required by Law.

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26. MISCELLANEOUS

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26.1. You must not assign, transfer, or make available your access to the PayDay Application to any person. You must keep your credentials safe and notify us immediately of any suspected compromise. We may take reasonable steps to verify your identity when you interact with us.

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26.2. Nothing in these Terms prevents us from improving or changing the Products and Services, or from introducing new products subject to updated terms and disclosures. We may provide Updates and Upgrades to the Software and you consent to automatic deployment where necessary for security, functionality, or compliance.

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26.3. If any provision is prohibited or unenforceable, that provision is severed and the remaining provisions remain in force.

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27. DATA, ANALYTICS, AND COMMUNICATIONS

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27.1. We may process usage data to provide you with in-app insights, improve functionality, and present relevant offers. We may use aggregated or de-identified information for analytics, reporting, and service improvement. We will not sell your Personal Information.

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27.2. We may send you service messages, security alerts, and transactional notifications. You may manage certain marketing communications in-app. Critical service and security communications are not subject to opt-out.

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28. SECURITY

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28.1. We apply layered security controls including encryption in transit and at rest, multi-factor authentication, biometric login (where supported), and one-time passwords. You are responsible for securing Your System and not sharing access credentials.

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28.2. We conduct testing and monitoring on Our System from time to time. No system is completely secure, and you acknowledge the residual risk inherent in electronic communications.

The Fees in this Schedule apply to the Products and Services. Unless stated otherwise below, Fees are displayed in-app before you confirm any transaction. Fees may be updated on notice in accordance with the Terms.

The Service Fee is 3.5% of each EWA withdrawal amount, exclusive of VAT, and VAT is added at the prevailing rate. EWA amounts are paid out to you in full at the time of disbursement unless otherwise disclosed in-app for your Employer. On the next payday, your Employer deducts from your salary the full EWA amount withdrawn together with the VAT-inclusive Service Fee and any applicable transaction (rail) fee, and remits those amounts to PayDay. For the avoidance of doubt, at month-end you will receive your salary less (i) the EWA amount(s) you drew during the period and (ii) the VAT-inclusive Service Fee(s) and any applicable transaction (rail) fee(s). Where an Employer elects to settle some or all fees on your behalf, this will be disclosed in-app and your salary will be reduced only by the remaining amounts not covered by the Employer.

3.1. PayShap. Where you choose PayShap as the disbursement method, a PayShap transaction fee applies. This fee varies by participating bank, amount band, and scheme pricing. We pass through these fees and may add a reasonable administration component only where permitted under Law and disclosed in-app. The applicable PayShap fee is displayed before you confirm the transaction and is deducted upfront from the amount you request.

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3.2. Other rails. If you select another rail (for example EFT or card), the applicable rail fee will be shown to you before confirmation and will be deducted upfront from the amount you request.

Amounts are rounded to the nearest cent. Where rounding rules from a bank or scheme apply, those rules will prevail and may result in a one-cent difference.

These examples are illustrative. Actual PayShap fees vary by bank and amount band and will be shown in-app before you confirm.

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Example A – PayShap disbursement (net paid out; principal recovered at payroll)
Requested EWA amount: R1 000.00
Service Fee (3.5% excl. VAT): R35.00

VAT on Service Fee (15%): R5.25

PayShap fee (illustrative): R3.00

Total fees deducted upfront: R43.25

Net amount paid to you today: R956.75 (R1 000.00 − R43.25)

Payroll deduction on next payday (principal): R1 000.00

Fees may change due to adjustments imposed by regulatory bodies, financial institutions, or Third-Party Service Providers (including PayShap scheme or bank pricing). Such changes may take effect on shorter notice or immediately where required to remain compliant or to reflect pass-through pricing. The updated fees will appear in-app before you confirm any transaction.